In this episode, our hosts Mike Nelson and Derek Foster interview Joe Cerrone of Cerrone Plumbing, Heating & Air Conditioning!
Joe is the second person to head the operations of Cerrone, after his father... What advances did he bring to the business? What's stayed the same? What did he learn along the way? Listen to this episode to hear the answers, plus much more!
00:00 - Introduction
00:15 - What Was That?
00:37 - Show Begins: What’s New at the Farm?
03:30 - Goat Lawn Care
04:41 - Doubling in Size Every Three Years?!
06:02 - Joe Cerrone: A History
07:54 - Coming a Long Way
09:11 - Plumbing is for Plumbers!
10:13 - Cerrone Plumbing, Heating & Air Conditioning: Entering the Next Generation
12:42 - The Right Way to Scale: It’s All About the Details!
14:39 - Taking the Reins
17:48 - What Changes… And What Stays the Same
19:34 - The Value of the Paper Trail
20:37 - Keep That Product in Stock!
21:58 - A Structured Focus
23:53 - Teachers: The Most Valuable Resource… If They’re Willing!
25:40 - Net Fencing Sure is Frustrating!
26:49 - Becoming an Owner Isn’t Easy!
27:52 - What’s Happening with Work Ethic? Stay Off the Phone!
30:19 - AI as a Professionalism Tool
32:37 - iPads for Technicians: Pull up Data, Record Video, and More!
33:42 - Document EVERYTHING!
34:14 - A Day in the Life of Joe Cerrone: Quality Checking Champ!
36:12 - Curing the “Hey Mike” Disease: Train and Let Your People Problem-Solve
38:46 - Papas Can’t Sleep!
40:15 - The Biggest Challenge… Is the Unending Flow of Challenges!
43:45 - Joe’s Advice: Blue Collar Work Isn’t Easy, but It’s Worth It!
45:32 - Closing Remarks: Shoutout to MLB and Michaels Group!
46:09 - Mike’s Social Media Cycle: Install, Uninstall, Install…
Episode
